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ISBN: 9780996532211
Track: 3 - Intro to the Iron Foundry (Live)
Michael Clarke
a skill she can still perform to this day with remarkably few instances of falling on her face
Dealing with Difficult People -- Harvard Business Review, Paperback Shadow Of A Doubt (1943) ISBN: 9780996532211Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make
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